TERMS AND
CONDITIONS
Obligors: The companies obligated under this Contract are as follows: If this Contract is
purchased in Maine: the retailer from which You purchased this Contract and the Product;
if purchased in any other state (except Arizona, Florida, Oklahoma, Texas or Wisconsin) or
the District of Columbia: National Product Care Company, 175 West Jackson Blvd., Chicago,
Illinois 60604; If purchased in Arizona, Oklahoma or Wisconsin: Service Saver,
Incorporated, 175 West Jackson Blvd., Chicago, Illinois 60604; If purchased in Florida:
National Electronics Warranty Corporation of Florida, (a Service Warranty Association),
PO. Box 1846, Ashburn, Virginia 20146; if purchased in Texas: National Product Care
Company, dba Texas National Product Care Company, Inc., 175 West Jackson Blvd., Chicago,
Illinois 60604.
Instructions: You must keep this Contract and the sales receipt for the Product; they are
integral parts of this Contract and You may be required to produce them to obtain service.
This Contract, including the terms, conditions, limitations, exceptions and exclusions,
and the sales receipt constitute the entire agreement. Your rights under this Contract may
vary from state to state.
To Obtain Service: Call NEW 24 hours a day, seven days a week, at 866 805-9095 for
referral to the nearest authorized service center. Please have Your receipt handy and be
prepared to tell Us which Product needs service and the nature of the problem. You must
call NEW prior to having service; all repairs must be authorized in advance. There is no
deductible required to obtain service for Your covered Product. We will not reimburse You
for work done by unauthorized servicers or others. Foreign language assistance is
available for Your convenience.
What is Covered:
For Furniture and Chairs: This Contract covers parts, material and labor costs resulting
from a Breakdown of the Product caused by defects in workmanship and/or materials,
including those experienced during normal wear and tear to include the following enhanced
coverage: (1) Case goods -Structural defects to frames, cases, seat and back construction;
dovetail construction; shelving and legs such as warpage, frame breakage or separation of
frame components; hinges, mechanisms, and metal hardware; lifting, cracking, peeling,
tarnishing or pitting of veneers, laminate, other wood, lacquer, engraved photo finish or
solid brass furniture; breakage of casters, wheels, buttons, drawer pull/guides and other
moving parts (2) Finishes - Lifting, cracking, peeling or scaling of solid woods,
laminated finishes and veneer; (3) Fabrics - Seam separation and loss of latex backing to
fabrics and vinyl; (4) Cushions - Excessive loss of foam, latex and spring resiliency of
backs and cushions; (5) Frames - Structural defects, warping, cracking and breaking to
frames and legs; (6) Leather - Seam separation, lifting and peeling of topcoat finish; (7)
Mechanisms to include all moving parts; (8) Lifting and peeling of topcoat finish; (9)
Upholstery - Seam separation, loss of latex backing to fabrics and vinyl; and (10)
Casters. We will repair the Product, or reimburse You with an OfficeMax gift card for
authorized repairs to or replacement of the Product, at Our discretion, when required due
to a Breakdown which is not covered under any other warranty or service contract. On-site
service is provided for the full term of this Contract. You may be required to send a
picture of the covered breakdown prior to on-site service being performed. Non-original
manufacturer's parts may be used for repair of the Product if the manufacturer's parts are
unavailable or more costly.
For Electronics and Computers/Laptops: This Contract covers parts and labor costs
resulting from a mechanical or electrical failure of the Product caused by defects in
workmanship and/or materials, including those manifesting from power surges. A mechanical
or electrical breakdown caused by unintentional and accidental damage from handling of the
Covered Product is also covered. NEW is responsible for shipping or delivery charges to
Our service center or replacement facility. We will repair or replace the Product with one
with similar features or reimburse You for the purchase price of the Product including
sales tax, with an OfficeMax gift card, at Our discretion, when required due to a
Breakdown, including those experienced during normal wear and tear, in accordance with the
terms stated herein, which is not concurrently covered under any other warranty or service
contract. Note: Repair or replacement due to damage manifesting from power surges shall be
provided regardless of whether a Product is covered under any other warranty or service
contract. Non-original manufacturer's parts may be used for repair of the Product if the
manufacturer's parts are unavailable or more costly. You are responsible for backing up
all computer software prior to commencement of any repairs. We are not responsible for
restoring software to Your Product.
No Lemon Policy: After three service repairs have been completed on an individual Product
and that Product requires a fourth repair, as determined by Us, We will replace it, at Our
discretion, with a product with similar features or provide You with a gift card, with a
value equivalent to the purchase price of the Product, including sales tax, for use at
Office Max stores. This Contract shall be satisfied upon issuance of Your gift card,
(NOTE: The No Lemon Policy is not applicable to breakdowns caused by unintentional and
accidental damage from handling).
Term of Coverage:
For Furniture Plans: Coverage begins on the thirty-first (31st) day from Your date of
purchase, and continues for a period of three (3) years. In the event Your Product is
being serviced by an authorized service center when the Contract expires, the term of the
Contract will be extended until the covered repair has been completed, If You register
this Contract online at www. OfficeMax. com / warranty within ninety (90) days of Your
date of purchase, You will receive an additional thirty (30) days of coverage, pursuant to
the terms of this Contract, at no additional charge. Note: Coverage is for Breakdowns not
concurrently covered under any other warranty or service contract; if Your Product is
covered by a manufacturer's warranty or service contract on the thirty-first (31st) day
from Your date of purchase, Your term of coverage under this Contract shall commence on
such date, but We shall not be obligated to repair or replace Your Product unless Your
Breakdown (i) is not covered by such manufacturer's warranty or service contract; or (ii)
occurs after the expiration of such warranty or service contract and prior to expiration
of this Contract.
For Replacement Plans (other than Cameras and Camcorders): With the exception of power
surge protection, which starts on Your date of purchase, coverage commences upon
expiration of Your Product's manufacturer's labor warranty, and extends for a period of
one (1) or two (2) years, as indicated on Your sales receipt. Note: If You register this
Contract online at www. OfficeMax. com / warranty within ninety (90) days of Your date of
purchase, You will receive an additional thirty (30) days of coverage, pursuant to the
terms of this Contract, at no additional charge.
For Electronics Service Plans (other than Cameras and Camcorders): With the exception of
power surge protection, which starts on Your date of purchase, coverage commences upon
expiration of Your Product's manufacturer's labor warranty, and extends for a period of
one (1), two (2) or three (3) years, as indicated on Your sales receipt. In the event Your
Product is being serviced by an authorized service center when the Contract expires, the
term of the Contract will be extended until the covered repair has been completed. Note:
If You register this Contract online at www. OfficeMax. com / warranty within ninety (90)
days of Your date of purchase, You will receive an additional thirty (30) days of
coverage, pursuant to the terms of this Contract, at no additional charge.
For Cameras and Camcorders only: This Contract becomes effective on the date of Product
purchase and continues for a period of two (2) or three (3) years, Except for power surge
and coverage for accidental damage from handling, which begins on the date You purchase
Your Covered Product, coverage is effective upon expiration of the manufacturer's labor
warranty, In the event Your Product is being serviced by an authorized service center when
the Contract expires, the term of the Contract will be extended until the covered repair
has been completed, If You register this Contract online at www. OfficeMax. com / warranty
within ninety (90) days of Your date of purchase, You will receive an additional thirty
(30) days of coverage, pursuant to the terms of this Contract, at no additional charge.
For Computer System and Laptop Plans: This Contract becomes effective on the date of
Product purchase and continues for the period indicated on Your sales receipt. Except for
power surge and coverage for accidental damage from handling, which begins on the date You
purchase Your Covered Product, coverage is effective upon expiration of the manufacturer's
parts and labor warranties. In the event Your Product is being serviced by an authorized
service center when the Contract expires, the term of the Contract will be extended until
the covered repair has been completed. If You register this Contract online at www.
OfficeMax. com / warranty within ninety (90) days of Your date of purchase, You will
receive an additional thirty (30) days of coverage, pursuant to the terms of this
Contract, at no additional charge. Note: With the exception of surge protection,
unintentional and accidental damage from handling, coverage is for Breakdowns not
concurrently covered under any other warranty or service contract; if Your Product is
covered by a manufacturer's warranty or other service contract on Your date of purchase,
Your term of coverage under this Contract shall commence on such date, but We shall not be
obligated to repair or replace Your Product unless Your Breakdown (i) is not covered by
such manufacturer's warranty or other service contract; or (ii) occurs after the
expiration of such warranty or service contract and prior to expiration of this Contract.
Limit of Liability: For any single claim, the limit of liability under this Contract is
the least of the cost of (1) authorized repairs, (2) replacement with a product with
similar features, (3) reimbursement for authorized repairs or replacement of Your Product,
or (4) the price that You paid for the Product (excluding any delivery charge). The total
liability under this Contract is the purchase price You paid for the Product including
sales tax; in the event that the total of all repairs exceeds the purchase price You paid
for the Product including sales tax, or We reimburse You for a Product with another
product with similar features, We shall have satisfied all obligations owed under this
Contract
WHAT IS NOT COVERED:
(1) INCIDENTAL, CONSEQUENTIAL, OR
SECONDARY DAMAGES, INCLUDING BUT NOT LIMITED TO ANY DELAY IN RENDERING SERVICE UNDER THIS
CONTRACT OR FOR LOSS OF USE DURING THE PERIOD THAT THE PRODUCT IS AT A REPAIR CENTER OR
OTHERWISE AWAITING PARTS;
(2) ANY AND ALL PRE-EXISTING
CONDITIONS THAT OCCUR PRIOR TO THE EFFECTIVE DATE OF THIS CONTRACT;
(3) DAMAGE FROM ACCIDENT (UNLESS
COVERAGE OTHERWISE NOTED ABOVE), ABUSE, MISUSE, INTRODUCTION OF FOREIGN OBJECTS INTO THE
PRODUCT, UNAUTHORIZED PRODUCT MODIFICATIONS OR ALTERATIONS;
(4) FAILURE TO FOLLOW THE
MANUFACTURER'S INSTRUCTIONS
(5) THIRD PARTY ACTIONS (FIRE,
COLLISION, VANDALISM, THEFT, ETC.);
(6) THE ELEMENTS OR ACTS OF GOD;
(7) LOSS OR DAMAGE DUE TO WAR,
INVASION OR ACT OF FOREIGN ENEMY, HOSTILES, CIVIL WAR, REBELLION, RIOT, STRIKE, LABOR
DISTURBANCE, LOCKOUT OR CIVIL COMMOTION;
(8) DAMAGE TO RUGS, CARPETS, TARPS,
PICTURES, GLASS, AND ACCESSORIES;
(9) DAMAGE COVERED BY ANY OTHER
WARRANTY OR SERVICE CONTRACT;
(10) PREVENTATIVE MAINTENANCE;
(11) DAMAGE WHICH IS NOT REPORTED
WITHIN THIRTY (30) DAYS AFTER EXPIRATION OF THIS CONTRACT;
(12) FADING CAUSED BY SUNLIGHT,
WIND OR WEATHER;
(13) RUST, CORROSION, OR CHIPPING;
(14) DAMAGE FROM EXCESSIVE HEAT;
(15) DAMAGE FROM TRANSIT, MOVING,
DELIVERY, PACKING OR UNPACKING, ASSEMBLY, INSTALLATION OR REMOVAL;
(16) DAMAGE FROM FABRIC TEARS AND
WEAR-THROUGH, PUNCTURES, SCRATCHES, PEELING, DENTS, BURNS, RUST STAINS OR DIRT UNLESS
CAUSED BY USUAL WEAR AND TEAR;
(17) DAMAGE CAUSED BY ANY ANIMAL;
(18) WATER OR LIQUID MARKS OR RINGS
FROM NORMAL HOUSEHOLD FOOD AND BEVERAGE PRODUCTS;
(19); PERIODIC CHECKUPS AND/OR
MAINTENANCE AS DIRECTED BY THE MANUFACTURER;
(20) ANY LOSS OTHER THAN A COVERED
BREAKDOWN OF THE PRODUCT;
(21) PRODUCTS NOT ORIGINALLY
COVERED BY A MANUFACTURER'S WARRANTY;
(22) NON-FUNCTIONAL OR AESTHETIC
PARTS INCLUDING BUT NOT LIMITED TO PLASTIC PARTS OR KNOBS, UNLESS CAUSED BY USUAL WEAR AND
TEAR;
(23) UNAUTHORIZED REPAIRS AND/OR
PARTS;
(24) PARTS FAILURE DUE TO A
MANUFACTURER RECALL, REGARDLESS OF THE MANUFACTURER'S ABILITY TO PAY FOR SUCH REPAIRS;
(25) ACCESSORIES USED IN
CONJUNCTION WITH A COVERED PRODUCT;
(26) COST OF INSTALLATION, REMOVAL
OR REINSTALLATION OF THE PRODUCT;
(27) PRODUCTS SOLD
"AS-IS" INCLUDING BUT NOT LIMITED TO FLOOR MODELS (UNLESS COVERED BY A FULL
MANUFACTURER'S WARRANTY ON YOUR DATE OF PURCHASE) AND DEMONSTRATION MODELS;
(28) PRODUCT RENTALS TO THIRD
PARTIES;
(29); SERVICE WHERE NO PROBLEM CAN
BE FOUND;
(30) LOSS OR CORRUPTION OF DATA
AND/OR THE RESTORATION OF SOFTWARE AND OPERATING SYSTEMS;
(31) COST OF INSTALLATION, SETUP,
DIAGNOSTIC CHARGES, REMOVAL OR REINSTALLATION OF THE COVERED PRODUCT, EXCEPT AS PROVIDED
HEREIN;
(32) PARTS NORMALLY DESIGNED TO BE
REPLACED PERIODICALLY BY YOU OR CONSUMED DURING THE LIFE OF THE PRODUCT (I.E., BATTERIES,
RIBBONS, TONER CARTRIDGES, DRUMS, TAPES, BULBS, HOSES, FILTERS, FUSES, KNOBS, VACUUM
CLEANER BELTS, BAGS);
(33) DAMAGE, WARPING (EXCEPT AS
PROVIDED HEREIN), OR RUSTING OF ANY KIND TO THE HOUSING, CASE OR FRAME OF THE PRODUCT OR
ANY NON-OPERATING PART;
(35) PRODUCTS WITH REMOVED OR
ALTERED SERIAL NUMBERS;
(34) IMPROPER INSTALLATION OF
COMPONENTS OR PERIPHERALS; BURNED-IN PHOSPHOR IN CATHODE RAY TUBES OR ANY OTHER TYPE OF
DISPLAY;
(36) ANY DAMAGE CAUSED BY A
COMPUTER VIRUS;
(36) ANY DAMAGE TO RECORDING MEDIA
INCLUDING ANY SOFTWARE PROGRAMS, DATA, OR CONFIGURATION/SETUP INFORMATION RESIDENT ON ANY
MASS STORAGE DEVICES SUCH AS HARD DRIVES, CD ROM DRIVES, DVD DRIVES, FLOPPY DISKETTES,
TAPE DRIVES OR TAPE BACKUP SYSTEMS OR MEMORY STICKS, AS A RESULT OF THE MALFUNCTIONING OR
DAMAGE OF AN OPERATING OR NON-OPERATING PART OR AS A RESULT OF ANY REPAIRS OR REPLACEMENT
UNDER THIS CONTRACT;
(37) ALL SOFTWARE, INCLUDING
CUSTOMIZED OR PROPRIETARY SOFTWARE, AND THOSE SOFTWARE ERRORS THAT CONFIRM IMPROPERLY
FUNCTIONING OR DEFECTIVE SOFTWARE;
(38) LOSS OR CORRUPTION OF DATA
AND/OR THE RESTORATION OF SOFTWARE AND OPERATING SYSTEMS;
(39) SERVICE THAT OCCURS OUTSIDE OF
THE DISTRICT OF COLUMBIA AND THE FIFTY (50) UNITED STATES OF AMERICA; AND
(40) DAMAGE CAUSED BY DEFECTIVE
BATTERIES OR REPLACEMENT OF DEFECTIVE BATTERIES, WITH THE EXCEPTION OF DAMAGE MANIFESTING
FROM POWER SURGES.
Definitions: (1) We/Us/Our. The company obligated under this Contract, as referenced in
the 'Obligors" section of this Contract; (2) N.E.W.: The administrator of this
Contract; namely: In all states (except AL, AZ, Fl, and WI) and DC: National Electronics
Warranty Corporation; In AL, AZ, and WI: N.E.W. Warranty Services, Inc.; In FL: National
Electronics Warranty Corporation of Florida; (3) Breakdown: The mechanical or electrical
failure of the Product caused by defects in workmanship and/or materials; (4) Product: The
consumer item(s) which You purchased concurrently with and is covered by this Contract;
(5) You/Your/Warranty Holder. The individual who purchased the Product and this Contract
or the approved Transferee.
Transfer: This Contract may be transferred. You may transfer the balance of this Contract
by contacting N.E.W at P.O. Box 1846, Ashbum, Virginia 20146-1846, (866) 805-9095.
Information provided by You must include the Contract number, date of transfer, new
owner's name, complete address and telephone number.
Renewal: This Contract is renewable at Our discretion.
Cancellation: You may cancel this Contract at any time by surrendering it or providing
written notice to the retailer at the address where You purchased this Contract You may
also cancel this Contract by surrendering it or providing written notice to N.E.W at the
address listed above. This Contract may be cancelled by You for any reason. In the event
You cancel this Contract within thirty (30) days of receipt of this Contract, You shall
receive a full refund of any payments made by You under this Contract. In the event You
cancel this Contract after thirty (30) days of receipt of this Contract, You shall receive
a pro rata refund of any amount paid based upon elapsed time less an administrative fee
not to exceed ten percent (10%) of the price of this Contract or twenty-five dollars
($25), whichever is less, and less any claims that have been paid or repairs that have
been made. We or N.E.W may not cancel this Contract except for fraud, material
misrepresentation or non-payment by You; or if required to do so by any regulatory
authority. If We or N.E.W. cancels this Contract, You shall receive a refund of one
hundred percent (100%) of the pro rata unearned portion of the Contract price less any
claims which have been paid. We or N.E.W. may not cancel this Contract without providing
You with written notice at least thirty (30) days prior to the effective date of
cancellation. Such notice shall include the effective date of cancellation and the reason
for cancellation. In Alabama, Arkansas, Hawaii, Maryland, Minnesota, Missouri, Nevada, New
York, South Carolina, Washington and Wyoming:
If You cancel Your Contract within thirty (30) days of receipt of Your Contract and do not
receive a refund or credit within thirty (30) days of receipt of the returned service
contract, a ten percent (10%) penalty per month shall be applied to the refund.
Insurance: This is not a contract of insurance. Obligations of the Obligor under this
Contract are insured under a service contract reimbursement insurance policy issued by
Virginia Surety Company, Inc. In AL., AR, AK, AZ, CT, GA, IL, KY, MO, MT, NH, NC, NY, OH,
TX, UT, WA, WI, and WY only: If You have filed a claim in writing under this Contract and
the Obligor fails to pay or provide service within sixty (60) days of filing such a claim,
or if You are otherwise dissatisfied, please submit Your claim in writing and a copy of
this Contract and the sales receipt for the Product to Virginia Surety Company, Inc., 175
West Jackson Blvd., Chicago, Illinois 60604, Attention: Service Contract Claims,
1-800-209-6206.
Arbitration: To the extent permitted by applicable law, any controversy or claim arising
out of or relating to this Contract, or breach thereof, will be settled by binding
arbitration in accordance with the Commercial Arbitration Rules of the American
Arbitration Association. A judgment upon the award rendered by the arbitrator(s) may be
entered in any court having jurisdiction thereof. The parties specifically agree to the
binding nature of the arbitration.
State variations:
The following state variations shall control if inconsistent with any other terms and
conditions:
ARIZONA ONLY: The following statement is added to the "Cancellation" section of
this Contract No claim incurred or paid will be deducted from the amount to be returned in
the event of cancellation. In the "WHAT IS NOT COVERED" section of this
Contract, exclusion (2) does not apply.
ARKANSAS ONLY: The following statement is added to the "Insurance" section of
this Contract: A claim submitted to Virginia Surety Company, Inc. may include a claim for
return of the unearned premium in the event of a cancellation. The following statement is
added to this Contract: This Contract does not exclude pre-existing conditions.
CALIFORNIA ONLY: The following statement is added to the "Arbitration" section
of this Contract: This arbitration provision does not prohibit a California resident from
following the process to resolve complaints as outlined by the California Bureau of
Electronic and Appliance Repair (BEAR). To learn more about this process, You may contact
BEAR at 1-800-952-5210, or You may write to Department of Consumer Affairs, 3485 Orange
Grove Avenue, North Highlands, California, 95660, or You may visit their website at
www.bear.ca.gov. The following statement amends the "Cancellation" section of
this Contract: In the event You cancel this Contract within sixty (60) days of receipt of
this Contract, You shall receive a full refund of any payments made by You under this
Contract. In the event You cancel this Contract after sixty (60) days of receipt of this
Contract, You shall receive a pro-rata refund of any amount paid based upon elapsed time
less an administrative fee not to exceed ten percent (10%) of the price of this Contract
or twenty-five dollars ($25.00), whichever is less, and less any claims that have been
paid or repairs that have been made.
CONNECTICUT ONLY: The following statement is added to this Contract: If You purchased this
Contract in Connecticut, You may pursue arbitration to settle disputes between You and the
provider of this Contract. You may mail Your complaint to: State of Connecticut, Insurance
Department, P.O. Box 816, Hartford, Connecticut 06142-0816, Attention: Consumer Affairs.
The written complaint must describe the dispute, identify the price of the Product and
cost of repair, and include a copy of this Contract. The following statement is added to
the "Term of Coverage" section of this Contract: The term of this Contract will
be automatically extended for the period during which the Product is in the custody of a
service center for repair. The following statement is added to the
"Cancellation" section of this Contract: You may cancel this Contract if You
return the Product or the Product is sold, lost, stolen, or destroyed.
FLORIDA ONLY: The following statement is added to the "Cancellation" section of
this Contract: In the event this Contract is cancelled by the Warranty Holder, return of
the premium shall be based upon ninety percent (90%) of the unearned pro rata premium less
any claims that have been paid or less the cost of repairs made on behalf of the Warranty
Holder. In the event this Contract is cancelled by N.E.W., return of premium shall be
based upon one hundred percent (100%) of the unearned pro rata premium. The Arbitration
section of this Contract is not applicable. The following is added to the "What is
Covered section: You will be reimbursed in the form of a replacement product or check for
the original purchase price plus applicable taxes.
GEORGIA ONLY: The following statement is added to the "Cancellation" section of
this Contract: If You cancel after thirty (30) days of receipt of Your Contract, You will
receive a pro rata refund of the Contract price. Cancellation will comply with Section
33-24-44 of the Code of Georgia. Claims paid and administrative fees shall not be deducted
from any refund owed as a result of cancellation. We or N.E.W. may not cancel this
Contract except for fraud, material misrepresentation, or non-payment by You. Any refund
owed and not paid as required is subject to a penalty equal to twenty-five percent (25%)
of the refund owed and interest of eighteen percent (18%) per year until paid; however,
such penalty shall not exceed fifty percent (50%) of the amount of the refund. Under
"What is Not Covered", (2) is changed to "Any and all preexisting
conditions known by You that occur prior to the effective date of this Contract:' The
"Arbitration" section of this Contract is not applicable.
MICHIGAN ONLY: The following statement is added to this Contract: If performance under
this Contract is interrupted because of a strike or work stoppage at Our place of
business, the effective period of the Contract shall be extended for the period of the
strike or work stoppage.
MISSOURI ONLY: The following statement is added to the "Insurance" section of
this Contract: A claim submitted to Virginia Surety Company, Inc. may include a claim for
return of the unearned premium in the event of a cancellation.
NEVADA ONLY: The following statement is added to the "Cancellation" section of
this Contract: No claim incurred or paid will be deducted from the amount to be returned
in the event of cancellation.
NEW HAMPSHIRE ONLY: The following statement is added to this Contract: In the event You do
not receive satisfaction under this Contract, You may contact the New Hampshire Insurance
Department, 21 South Fruit Street, Concord, NH 03301, (603) 271-2261.
NEW MEXICO ONLY: The following statement is added to the "Cancellation" section
of this Contract: If this Contract has been in force for a period of seventy (70) days, We
may not cancel before the expiration of the Contract term or one (1) year, whichever
occurs first, unless: 1) You fail to pay any amount due; 2) You are convicted of a crime
which results in an increase in the service required under the Contract; 3} You engage in
fraud or material misrepresentation in obtaining this Contract; or 4) You commit any act,
omission, or violation of any terms of this Contract after the effective date of this
Contract which substantially and materially increases the service required under this
Contract. If You cancel Your Contract within thirty (30) days of receipt of Your Contract
and do not receive a refund or credit within sixty (60) days of receipt of the returned
service contract, a ten percent (10%) penalty per month shall be applied to the refund.
NORTH CAROLINA ONLY: The following statement is added to this Contract: You understand
that the purchase of this Contract is not required to purchase or to obtain financing for
the Product. The following statement is added to the "Cancellation" section of
this contract: We or N.E.W. may not cancel this Contract except for nonpayment by You or
for violation of any of the terms and conditions of this Contract.
OKLAHOMA ONLY: The following statement amends the "Cancellation" section of this
Contract: No claim incurred or paid, nor any repair made, will be deducted from the amount
to be returned in the event of cancellation. If We cancel, the return premium is based
upon one-hundred percent (100%) of the unearned pro-rata premium. The following statement
is added to this Contract: This Contract is not issued by the manufacturer or wholesale
company marketing the Product covered by this Contract. This Contract will not be honored
by such manufacturer or wholesale company.
SOUTH CAROLINA ONLY: The following statement is added to this Contract: If You purchased
this Contract in South Carolina, complaints or questions about this Contract may be
directed to the South Carolina Department of Insurance, PO. Box 100105, Columbia, South
Carolina 29202-3105, telephone number 803-737-6180.
TEXAS ONLY: The following statement is added to the "Cancellation" section of
this Contract: If You cancel Your Contract within thirty (30) days of receipt of Your
Contract, Your Contract will be voided. If Your Contract is voided and You do not receive
a refund or credit within thirty (30) days of receipt of the returned service contract,
You may request a refund from Virginia Surety Company, Inc., 175 West Jackson Blvd.,
Chicago, Illinois 60604, and a ten percent (10%) penalty per month shall be applied to the
refund. The following statement is added to this Contract: If You purchased this Contract
in Texas, unresolved complaints or questions concerning the regulation of service
contracts may be addressed to the Texas Department of Licensing and Regulation, PO. Box
12157, Austin, Texas 78711, telephone number (512) 463-2906 or (800) 803-9202.
UTAH ONLY: The following statement is added to this Contract: Coverage afforded under this
Contract is not guaranteed by the Utah Property and Casualty Guaranty Association. Proof
of loss should be furnished by You to the Administrator as soon as reasonably possible.
Failure to furnish such notice or proof within the time required by this Contract does not
invalidate or reduce a claim. The following statement is added to the
"Cancellation" section of this Contract: We can cancel this Contract during the
first sixty (60) days of the initial annual term by mailing to You a notice of
cancellation at least thirty (30) days prior to the effective date of cancellation except
that We can also cancel this Contract during such time period for nonpayment of premium by
mailing You a notice of cancellation at least ten (10) days prior to the effective date of
cancellation. After sixty (60) days have elapsed, We may cancel this Contract by mailing a
cancellation notice to You at least ten (10) days prior to the cancellation date for
nonpayment of premium and thirty (30) days prior to the cancellation date for any of the
following reasons: (a) material misrepresentation, (b) substantial change in the risk
assumed, unless We should reasonably have foreseen the change or contemplated the risk
when entering into the Contract or (c) substantial breaches of contractual duties,
conditions, or warranties. The notice of cancellation must be in writing to You at Your
last known address and contain all of the following: (1) the Contract number, (2) the date
of notice, (3) the effective date of the cancellation and, (4) a detailed explanation of
the reason for cancellation. This Contract is subject to limited regulation by the Utah
Insurance Department. To file a complaint, contact the Utah Insurance Department.
WASHINGTON ONLY The following statement amends the "Insurance" section of this
Contract: If You have filed a claim in writing under this Contract and the Obligor fails
to payor provide service on a claim, or if You are otherwise dissatisfied, please submit
Your claim in writing and a copy of the Contract and sales receipt for the Product to
Virginia Surety Company, Inc., 175 West Jackson Blvd., Chicago, Illinois 60604, Attention:
Service Contract Claims, 1-800-209-6206.
WISCONSIN ONLY: The following statement is added to this Contract: This Contract is
subject to limited regulation by the Office of the Commissioner of Insurance of the State
of Wisconsin. Proof of loss should be furnished by You to the Administrator as soon as
reasonably possible and within one (1) year after the time required by this Contract.
Failure to furnish such notice or proof within the time required by this Contract does not
invalidate or reduce a claim. The following statement is added to the
"Cancellation" section of this contract: Claims paid or the cost of repairs
performed shall not be deducted from the amount to be refunded upon cancellation of this
Contract. Under "What is Not Covered", (23) "Unauthorized repairs and/or
parts" does not apply. The following statement is added to the
"Arbitration" section of this Contract: Arbitration must be agreed to by the
parties involved.
WYOMING ONLY: The following statement is added to the "Arbitration" section of
this Contract: In the state of Wyoming, arbitration can only be final and binding if
agreed to by the parties involved, in a separate written agreement.
TO OBTAIN A LARGE-TYPE COPY OF THE TERMS AND CONDITIONS OF THIS CONTRACT, PLEASE CALL
1-866-805-9095.
Administered by:
NEW.
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